…
Trade-in FAQs
How is the offer calculated?
We start from a base price for your model and storage, then adjust it for screen and back glass condition, overall wear, battery health, and whether any parts have been replaced with non-original ones.
What happens after I accept?
We show you a reference code and our shipping address. Post the phone in with the reference included. Once it arrives we inspect it, and if it matches what you told us, we pay you by bank transfer.
What if my phone doesn't match what I described?
We'll message you to explain, and post the phone back to you at no cost — you're not obligated to accept a lower offer.
How do I get paid?
By bank transfer, once inspection confirms the condition you described. We'll message you here when it's sent.